We run special offers and/or discount codes. Although on occasion we may have multiple offers running simultaneously across our product range please note only a single offer or discount code may be used on an order.
Codes can only be used once per user.
All discount codes cannot be used for our Subscriptions Platform, as you already get our best pricing with GSN subscriptions
Refer a Friend allows an existing customer to refer a new Customer (based on address) and both receive a monetary discount on their next order. For the existing customer to receive the £10 offer the new customer must place and receive their first order. The discount can not be back-dated, and it is on the customer to ensure the referral code has been used. When claiming your discount it is not possible to use any other codes or offers.
For non-food products (e.g. merchandise), customers may return any purchased items within 14 days of receipt and receive a full refund. Items must be returned undamaged and in their original packaging.
It is not possible to return frozen or perishable food unless they are of poor quality, damaged or faulty, or where we have delivered goods that you did not order and you have not accepted them. If this is the case, please inform us within 48 hours of receipt of your product to qualify for a refund.
In the unlikely case that your goods have defrosted please ensure you take pictures of the products as soon as you get them out of the box (better still a video, or inserting a knife/fork into the product). Our tests show products in our orders remain completely frozen up until 1900 on the day of delivery. Partially defrost foods are safe to refreeze when below 5 degrees for 4 hours.
Please note, due to the items being frozen, we cannot accept refunds for foods that have defrosted as a result of incorrect storage.
We check all of our orders when we receive them and reserve the right to refuse or refund any order, without reason, up until the point of delivery. If such issue arises, we will contact you to discuss your order at the earliest convenience.
– It is your responsibility to be available for delivery on the day specified. When at the checkout stage, please select a suitable delivery date, when you are available to receive your order.
– If you are not available to receive your order, we cannot be responsible for goods left with neighbours or in a storage place accessible to others that may be stolen.
– Should there be nobody there to receive the goods the courier will leave the goods in a suitable place, as if they are returned to depot and delivered the next day there is a high possibility they will have defrosted by the time of delivery.
– If delivered when the property is unoccupied, it is your responsibility to check the agreed location and return to the freezer as soon as possible.
– We cannot accept liability if a delivery fails due to an incorrect address being provided. Please be sure to double check the address you provide is with is correct.
If you would like to cancel or adjust your order we would need sufficient admin time to make this adjustment. The minimum amount of time needed is 2 working days.
To discuss your order, please call our customer care team on:
01757 211 740
My GSN LTD
Old Chapel, Denison Road, Selby, YO8 8DA